I created a complete ecosystem that includes:
– Online store interface — for both new and used devices;
– Trade-in calculator — for quick device evaluation and exchange for a new one;
– Evaluation tool — for offline staff to quickly assess device condition upon intake;
– Logistics system for used devices — with transparent tracking of all stages: from intake, technical inspection, and repair to packaging and resale;
– Landing pages for platforms (OLX, Comfy, etc.) tailored to each target audience;